Your Office Visit

After being scheduled for a new patient appointment, you will be seen as soon as possible. Be prepared to bring anything that will help us provide you the best treatment; including medical records, lab test and a list of all your current medications. Please arrive 15 minutes before your first appointment, unless instructed otherwise, and 5 minutes prior to follow-up visits.

Office Policies and Emergencies

We attempt to stay on schedule to keep you from waiting. Please do not be late for appointments. We appreciate your patience for the occasional emergency which may delay your visit. If you cannot keep an appointment, please let us know immediately so others can be seen and keep our wait time to a minimum.

Phone Calls and Prescription Refills

Phone calls will be returned by the nurse as soon as possible. Regarding refills, we request that first you verify with your pharmacist that there are no more refills available. Have your pharmacy phone number available; because we need your chart to refill most medications, routine refills will not be phoned in after hours or on weekends.

Insurance and Billing

Our office will file many insurance claims for your convenience. Co-payments are expected at the time of service. Payment plans may be arranged for patients based on need. Billing or insurance questions should be directed to our Billing Department at (205) 271-5698.